Staff Training
Training
S Wallace Consulting Limited can train your staff – with Policies and Process Management, Records Management / Documents Management and Health and Safety. We also provide customer service training for client facing staff (professionalism, patience, and a “people-first” attitude).
- Decide If Training is Needed.
- Determine What Type of Training is Needed.
- Identify Training Goals and Objectives.
- Implement Training – Whether Individual or Group Related.
- Evaluate Training.
Staff Training For Customer Service
S Wallace Consulting can train employees to provide excellent customer service and in how to deal with difficult customers.
Teaching the 3 essential and important qualities of customer service staff: professionalism, patience, and a “people-first” attitude.
Customer Service Checklist
Customer service varies from customer to customer, but as long as you’re following these guidelines, you’re on the right track.
- Problem solving skills. Customers do not always self-diagnose their issues correctly.
- Patience is crucial for customer service professionals.
- Attentiveness.
- Emotional intelligence.
- Clear communication skills.
- Writing skills.
- Creativity and resourcefulness.
- Persuasion skills.